Supervisor (Norw-Sup)

Summary of Role:

• To assist the site manager in operating the business strictly in accordance with the Applegreen Systems Manual
• To provide excellent customer service standards
• To assist in driving sales forward and achieving sales targets
• To take overall responsibility for delivering brand standards at all times by ensuring that the store is operated in line with all company standards, policies and procedures
• To take responsibility for the site in the absence of the site Director/ Site manager

Job Responsibilities:

• To be fully trained and competent in the Applegreen systems and procedures
• To be fully trained as a competent person in relation to fuel deliveries and to understand the process in which Fuel is ordered
• To be aware of all legislation in relation to the store, in particular Sales to minors, RRAI Code and IMB
• To assist in the controlling of stocktaking procedures, investigate over’s/shortages where needed and complete rolling stock take schedule each month
• To work of your own initiative
• To ensure merchandising and presentation of entire store to be of the highest standard at all times
• To ensure all relevant signage is in place at all times and be able to print shelf edge labels when needed
• To ensure that the shop HACCAP systems and daily check list is completed each day
• To ensure all stock is rotated at all times
• To operate the till in line with company till operation and cash handling procedures in accordance with the Applegreen System
• Follow the Company’s cash collection Policy and Procedures for the safe storage and collection of the cash receipts of the Business for each calendar day in accordance with the Cash Collection Procedure including the instore ATM.
• To sell and demonstrate product knowledge by advising the customer/answering queries and suggesting products as part of the customer transaction.
• Maintain stock levels/availability by replenishing displays/fridges within company guidelines and planograms.
• To understand the correct procedure for newspaper/magazine /lotto deliveries and returns
• To understand the correct procedure for checking in all deliveries
• To understand and resolve Customer complaints in line with company policy/procedures
• To have basic maintenance knowledge of the coffee machine and car wash on site
• Understand the company QSS audit and what it means
• Complete Food Training Levels 1 and 2
• Understand the procedure for call logging in relation to maintenance on site
• To assist in the management of stock and order systems for ambient and chilled products in the shop ensuring that the store has 100% supply of items for the customer
• To manage the stock and order systems for non resale items within the shop
• To have Knowledge of SMS include Daily Sales Report, Stock Movement Report, Create new stock items correctly, Audit trails, Item sales reports.
• To understand the workings of the company Intranet
• To understand fully in conjunction with your manager the P&L report that is produced each month and directed by the manager to act upon the financial/performance data to ensure the shop is run in the most efficient and profitable manner
• To communicate all key information to the store team in the most effective way
• As directed by manager – To execute all aspects of ”Timepoint” ensuring the effective control of labour and keeping wages under budget
• To assist in the training, coaching and developing of the team to ensure that they deliver brand standards and a great customer experience
• Knowledge of Back office duties to include Cash Reconciliation, Input of wages, Input of dockets, Iridium explorer and the importance of Training Records
• And all Other Duties as directed by Site manager or Site Director

30 November Permanent Full-time
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